At Uwin-Vape.com, we are committed to providing high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, we offer a convenient return and refund service to protect your rights.

1. Shipping Locations

We ship from Poland and Germany, ensuring faster delivery across Europe.

2. Return Policy

If you receive a product with quality issues, shipping damage, or an incorrect order, you may request a return within 7 days of receiving the package. Returns must meet the following conditions:

  • The product must be unused and remain in its original packaging without damage.
  • A valid order number and photo or video evidence must be provided to verify the issue.
  • Returns due to personal reasons (e.g., change of mind) require the buyer to cover the return shipping cost.

3. Refund Policy

Once we receive and inspect the returned item, we will process the refund within 5-7 business days. Refund options include:

  • Original Payment Method Refund: The refund will be returned to your original payment account.
  • Exchange Service: If you prefer an exchange instead of a refund, please contact us to arrange the process.

4. Return & Refund Process

  1. Contact Customer Support: Submit a return request via support@uwin-vape.com or live chat with your order number and issue details.
  2. Approval & Instructions: Our team will review your request within 2 business days and provide return instructions.
  3. Return the Item: Ship the item back following the provided address and share the tracking number.
  4. Refund or Exchange: After receiving and verifying the item, we will process your refund or send a replacement.

5. Special Notes

  • Delays or damages caused by customs hold-ups, force majeure events, or public holidays are not eligible for refunds.
  • Promotional or discounted items are non-refundable unless they have quality issues.
  • Due to the nature of vaping products, used or unsealed items are non-returnable.

6. Contact Us

For any return or refund inquiries, please contact us:
Email: support@uwin-vape.com
WhatsApp: +64 20 487 1919

Your satisfaction is our priority, and we are committed to providing a reliable and efficient service!